Refund & Exchange Policy
Happy customers are very important to us! In the unlikely event that you are unsatisfied with your purchase we will do our best to accommodate a refund or an exchange provided that no personalisation has been done.
- Refunds and Exchanges must be carried out within 14 days of receiving your order. No exchanges will be accepted thereafter
- All exchanged products must be unused and in the original packaging. Products returned for exchange will be inspected for any usage or damage. Liyaan Leather reserves the right to refuse an exchange if the above conditions have not been met.
- The customer is liable for all courier charges involved in the exchange. Please send us an email with the details of the refund or exchange and a return address will be provided
- There are no exchanges on any personalised items so please check dimensions and colours and spelling beforehand
- There are no exchanges on Sale items.
- There will be no refunds or exchanges on products that have been altered/changed or marked in any way.
